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Direct Support on your PC

From time to time you might experience problems with software solutions or online solutions. APPLICATIO now offers direct support to project partners to solve such problems. With the assistance of TeamViewer you can now grant our experts access to your computer for a limited time, so that we can directly support you. Very easy, absolutely safe!  

The following security features are included for the QuickSupport module:

  • No permanent installation: It is merely an executable file. After exiting or deleting this file, TeamViewer can no longer be started.
  • Access ends as soon as the program is closed: As soon as you close the application, it is no longer possible to connect to your computer.
  • All actions are visible to the user: It is not possible to establish a hidden connection. A session information window is always displayed at the bottom right edge of the monitor during a TeamViewer session.
  • No hidden file transfer in the background: If files are being copied, an additional dialog window always opens at the customer side in the center of the monitor and indicates which files are being transferred.
  • User who is sitting in front of the computer has priority: The control of the user sitting directly in front of the computer has always priority over remote control

Please download the module and open it. Nothing will be installed on your machine and you can close the application at any time: 

Download

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Following the download you inform us about the ID (e.g. by phone, skype or e-mail) and we will come back to you immediately to support you.

Looking forward to working together with you! 



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